January 22, 2015
The Texas Administrative Code requires that we conduct Satisfaction Surveys at least annually. AyS conducts these on a quarterly basis so we can identify any dissatisfaction trends early and address them immediately. Over the last year, the satisfaction surveys returned, our consumers have marked them as “Satisfied” or “Very Satisfied.” We’d like to take this opportunity to remind you that if you have a complaint, you are always welcome to reach out to us to voice that compliant, concern or suggestion.
The Texas Administrative Code requires that we evaluate the complaints lodged during the year and also evaluate the policies that have been implemented to determine if they are successfully decreasing the number of complaints. Over the past year, no formal complaints were presented.
11/14/2014 – Emotional & Verbal Abuse –The case was referred back to the provider for administrative follow up.
10/24/2014 – Neglect – The case was returned as unconfirmed.
10/21/2014 – Unknown type of abuse – The case was referred back to the provider for administrative follow up.
02/05/2014 – Medical Neglect – The case was returned as unconfirmed.
Annual Termination of Services
The Texas Administrative Code requires that we review any termination of services over the last year. Termination of services is when a client leaves the HCS or TxHmL program all together. Over the last year the following termination and reasons for termination were reported.
3 terminations due to death
Aggregate Restraint Data
The Texas Administrative Code requires that we compare aggregate restraint data with statewide data. The state data is as follows.
- Rate of Emergency Personal Restraint – .108
- Rate of Emergency Mechanical Restraint – .003
- Rate of Emergency Psychoactive Medication Restraint – .069
To calculate the AyS data, we have taken the number of restraints reported and divided it by 144, the average number of clients served throughout the year. It is difficult to assess the AyS average. In January 2014, AyS was serving approximately 99 clients. By the end of 2014, we were serving 189 clients. The number 144 is a fair guess in terms of average number of people served in 2014.
The AyS data is as follows.
- Rate of Emergency Personal Restraint – .00
- Rate of Emergency Mechanical Restraint – .00
- Rate of Emergency Psychoactive Medication Restraint – .38