2016 Annual Report

January 25, 2017

Satisfaction

The Texas Administrative Code requires that we conduct Satisfaction Surveys at least annually. AyS conducts these on a quarterly basis so we can identify any dissatisfaction trends early and address them immediately. Over the last year, the satisfaction surveys returned, our consumers have marked them as “Satisfied” or “Very Satisfied.” We’d like to take this opportunity to remind you that if you have a complaint, you are always welcome to reach out to us to voice that compliant, concern or suggestion.

Complaints

The Texas Administrative Code requires that we evaluate the complaints lodged during the year and also evaluate the policies that have been implemented to determine if they are successfully decreasing the number of complaints. Over the past year, no formal complaints were presented.

Abuse/Neglect/Exploitation

12/06/2016 –Neglect –The case was returned as unconfirmed.
11/03/2016 – Neglect – The case was returned as unconfirmed.
10/27/2016 –Abuse(Verbal) – The case was returned as unconfirmed.
10/20/2016 – Exploitation – The case was returned as unconfirmed.
09/27/2016-Neglect- The case was referred back to provider for administrative follow up.
05/13/16- Neglect- The case was returned as unconfirmed.
04/01/16- Abuse(Physical) The case was returned as inconclusive.
03/26/16-Abuse-(Sexual) The case was returned as unconfirmed.
03/20/16-Abuse (Physical) Neglect- The case was returned.
02/26/16-Abuse(Physical) The case was returned as inconclusive.
02/13/16-Neglect- The case was returned as unconfirmed.

Annual Termination of Services

The Texas Administrative Code requires that we review any termination of services over the last year. Termination of services is when a client leaves the HCS or TxHmL program all together. Over the last year, the following termination and reasons for termination were reported.
1 terminations due to death

Aggregate Restraint Data

The Texas Administrative Code requires that we compare aggregate restraint data with statewide data. The state data is as follows.
• Rate of Emergency Personal Restraint – 0.0402
• Rate of Emergency Mechanical Restraint – 0.0293
• Rate of Emergency Psychoactive Medication Restraint – 0.0582

The AyS data is as follows.
• Rate of Emergency Personal Restraint – .013
• Rate of Emergency Mechanical Restraint – .00
• Rate of Emergency Psychoactive Medication Restraint – .149

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