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2016 Annual Report

January 25, 2017

Satisfaction

The Texas Administrative Code requires that we conduct Satisfaction Surveys at least annually. AyS conducts these on a quarterly basis so we can identify any dissatisfaction trends early and address them immediately. Over the last year, the satisfaction surveys returned, our consumers have marked them as “Satisfied” or “Very Satisfied.” We’d like to take this opportunity to remind you that if you have a complaint, you are always welcome to reach out to us to voice that compliant, concern or suggestion.

Complaints

The Texas Administrative Code requires that we evaluate the complaints lodged during the year and also evaluate the policies that have been implemented to determine if they are successfully decreasing the number of complaints. Over the past year, no formal complaints were presented.

Abuse/Neglect/Exploitation

12/06/2016 –Neglect –The case was returned as unconfirmed.
11/03/2016 – Neglect – The case was returned as unconfirmed.
10/27/2016 –Abuse(Verbal) – The case was returned as unconfirmed.
10/20/2016 – Exploitation – The case was returned as unconfirmed.
09/27/2016-Neglect- The case was referred back to provider for administrative follow up.
05/13/16- Neglect- The case was returned as unconfirmed.
04/01/16- Abuse(Physical) The case was returned as inconclusive.
03/26/16-Abuse-(Sexual) The case was returned as unconfirmed.
03/20/16-Abuse (Physical) Neglect- The case was returned.
02/26/16-Abuse(Physical) The case was returned as inconclusive.
02/13/16-Neglect- The case was returned as unconfirmed.

Annual Termination of Services

The Texas Administrative Code requires that we review any termination of services over the last year. Termination of services is when a client leaves the HCS or TxHmL program all together. Over the last year, the following termination and reasons for termination were reported.
1 terminations due to death

Aggregate Restraint Data

The Texas Administrative Code requires that we compare aggregate restraint data with statewide data. The state data is as follows.
• Rate of Emergency Personal Restraint – 0.0402
• Rate of Emergency Mechanical Restraint – 0.0293
• Rate of Emergency Psychoactive Medication Restraint – 0.0582

The AyS data is as follows.
• Rate of Emergency Personal Restraint – .013
• Rate of Emergency Mechanical Restraint – .00
• Rate of Emergency Psychoactive Medication Restraint – .149

Upcoming IDD Waiver Provider Conferences

DADS logo

Intellectual and Developmental Disability (IDD) Waiver Provider Conferences

The Texas Department of Aging and Disability Services (DADS) is hosting five regional conferences for IDD waiver providers in July and August 2013. The IDD waiver programs include the Home and Community based Services (HCS), Texas Home Living (TxHmL), Community Living Assistance and Support Services (CLASS), and Deaf Blind with Multiple Disabilities (DBMD) programs.

The main focus of the conferences is on direct support workers. Sessions have been designed specifically for direct support workers. The conferences are being offered regionally to facilitate their attendance. Other sessions will be available for management staff. Registration for the conferences is free. A limited number of stipends will be offered for direct support workers to offset the cost of travel and lodging.

The dates and locations of the conferences are:

    • JULY 9-10 | HOUSTON: Crowne Plaza, 8686 Kirby Dr. Houston, TX 77054
    • JULY 15-16 | SAN ANTONIO: Norris Conference Center, 4522 Fredericksburg Rd. A-100, San Antonio, TX 78201
    • JULY 29-30 | AUSTIN: The Commons Building #137, J.J. Pickle Research Campus, 10100 Burnet Rd., Austin, TX 78758
    • AUGUST 6-7 | ABILENE: MCM Elegante, 4250 Ridgemont Dr., Abilene, TX 79606
    • AUGUST 13-14 | FT. WORTH: Norris Conference Center, 304 Houston St., Ft. Worth, TX 76102

Our keynote speakers are Amy Hewitt, Lori Sedlezky, and Sheryl Larson from the University of Minnesota.  They will be speaking on “Direct Support Professionals Workforce National Trends and Issues”.  The will also be doing two break-out sessions:   “Recruitment Strategies: Building a Quality Workforce” and “Retention Strategies:  Keys to Promoting a Quality Workforce”.

We are very excited to have Karyn Harvey, the Assistant Executive Director of Quality Supports for the Arc of Baltimore, speaking about Trauma Informed Care.

And we will also have Laura Buckner, Shelly Dumas and Sheryl Baker, from the Institute for Person-Centered Practices, presenting the Overview and Philosophy of Person Centered Thinking.

Other break-out sessions will also be offered throughout the two day events. The registration site can be reached via the following link: http://www.formstack.com/forms/?1068101-UdF2qGLACw

For more information contact: WaiverSurvey.Certification@dads.state.tx.us