Last Updated: 12.1.2024
 

Terms and Conditions for Texting Services

Welcome to the texting services provided by MyAYS. These Terms and Conditions (T&Cs) govern your use of our text messaging services. By sending or receiving text messages from www.myays.net, you agree to these T&Cs.

If you do not agree, please refrain from using our texting services.

1. Service Overview

Our text messaging service provides appointment reminders, health-related updates, and other important communications related to your care or services at MyAYS.

Texting is optional, and you may opt out at any time by following the instructions provided in the messages (e.g., replying "STOP").

2. Compliance with Healthcare Laws

We comply with all applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). This means we take steps to protect your personal and health information transmitted via text messages.

However, please note that:

• Text messages are not always secure or encrypted.

• By opting into texting, you acknowledge and accept any risks associated with communication via text.

3. Consent to Texting

By providing your phone number, you:

1. Consent to receive text messages from MyAYS about your care, appointments, or services.

2. Understand that standard messaging rates and fees from your mobile carrier may apply.

3. Acknowledge that you can opt out of texting at any time by replying “STOP.”

4. Protected Health Information (PHI)

Text messages may include limited Protected Health Information (PHI), such as appointment dates or general reminders.

• We will not include sensitive details (e.g., diagnosis or treatment specifics) in text messages unless explicitly requested by you.

• If you have concerns about receiving PHI via text, contact us at info@myays.net or 214-741-6359 to discuss alternative communication methods.

5. User Responsibilities

When using our texting services, you agree to:

• Provide accurate contact information.

• Notify us if your phone number changes or is no longer in your possession.

• Keep your phone secure to protect your privacy.

MyAYS is not responsible for unauthorized access to your messages once they are delivered to your device.

6. Opting Out

You can opt out of receiving text messages at any time by:

• Replying “STOP” to any message you receive from us.

• Contacting us directly at info@myays.net or 214-741-6359.

Please note: Opting out may impact your ability to receive timely updates about your care.

7. Service Limitations

Our texting service is not intended for emergencies or urgent medical issues.

• For medical emergencies, dial 911 or visit the nearest emergency room.

• Contact our office directly for urgent care needs at 214-741-6359.

8. Third-Party Service Providers

We may use third-party vendors to manage our text messaging services. These vendors are contractually obligated to safeguard your information in compliance with HIPAA and other applicable regulations.

9. Changes to Terms

We reserve the right to update or modify these T&Cs at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the texting service after changes indicates your acceptance of the new terms.

10. Contact Us

If you have questions or concerns about these Terms and Conditions or the texting service, please contact us:

• Email: info@myays.net 

• Phone: 214-741-6359

• Mailing Address: 1412 Main St, Ste. 2500, Dallas, TX, 75202

By using the texting service offered by MyAYS, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.