Last Updated: 12.1.2024

Introduction
 
At MyAYS, your privacy and the security of your health information are our priorities. This Privacy Policy explains how we collect, use, and protect your information when you visit www.myays.net.

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.
 
1. Information We Collect
We may collect the following types of information:
a. Personal and Health Information
When you interact with the Website (e.g., filling out forms, scheduling appointments, or signing up for services), you may provide:
Name, address, phone number, or email.
Health-related details (if applicable).
b. Non-Personal Information
This includes:
Browsing activity on the Website.
Opt-In Method: You may opt-in to receive SMS messages from MyAyS through the following methods:

• Verbally, during a conversation

• By submitting an online form

• By filling out a paper form

2. How We Use Your Information
We may use your information to:
Provide healthcare-related services or respond to inquiries.
Schedule appointments or send reminders.
Improve the Website and user experience.
Comply with legal or regulatory requirements.
We only use health information as permitted by laws like the Health Insurance Portability and Accountability Act (HIPAA) or other applicable regulations.

3. How We Protect Your Information
We use appropriate safeguards to secure your personal and health information, including:
Encrypted data storage.
Limited access to sensitive information.
Regular monitoring of systems for vulnerabilities.
However, no method of transmission online is 100% secure.

4. Sharing Your Information
We will not sell your personal or health information. We may share it only in these circumstances:
With Your Consent: For referrals, care coordination, or requested services.
With Service Providers: To help us provide healthcare services.
As Required by Law: To comply with legal obligations, such as court orders.

5. Your Rights
You have the right to:
Request a copy of your information.
Correct or update your data.
Request deletion of certain data, as allowed by law.
Withdraw consent for marketing communications.
To exercise these rights, contact us at info@myays.net.

6. Cookies and Tracking
We use cookies to enhance your experience, track activity, and analyze Website performance. You can disable cookies in your browser settings, though some features may be limited.

7. Third-Party Links
Our Website may link to third-party sites for additional resources. We are not responsible for their privacy practices. Please review their policies separately.

8. Children’s Privacy
This Website is not designed for children under 13, and we do not knowingly collect information from them.

9. Changes to This Policy
We may update this policy occasionally to reflect changes in regulations or services. Check this page for updates.

10. Contact Us
If you have questions or concerns about your privacy, contact us:
Email: info@myays.net
Phone: 214-741-6359
Mailing Address: 1412 Main St, Ste. 2500, Dallas, TX, 75202
By using www.myays.net, you agree to this Privacy Policy.

11. SMS Communications & Consent
By submitting your phone number on our website or interacting with our services, you consent to receive SMS communications from MyAYS. These communications may include appointment reminders, updates regarding services, and other healthcare-related notifications. Your consent is provided voluntarily and will remain confidential. You can opt-out at any time by replying "STOP" to any SMS message you receive or contacting us directly to be removed from our SMS list.
The information (phone numbers) collected as part of the SMS consent process will not be shared with third parties for marketing purposes.
 
12. Types of SMS Communications:
If you consent to receive text messages, you may receive messages related to the following:

• Appointment reminders

• Follow-up messages

• Billing inquiries

• Promotions or offers (if applicable)

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from [Brand Name] at any time."
 
13: Message Frequency:
Message frequency may vary depending on the type of communication. You may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
 
14: Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
 
15: Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at: https://www.myays.net/contact.
Additionally, you can reach out to customer support at info@myays.net.

16: Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary.